Delivery

I ship from Amsterdam, the Netherlands to selected destinations across Europe and worldwide.

Shipping to Germany is temporarily paused

Processing Times

Orders are packed and shipped within 2–4 business days.

Estimated Delivery Times

  • 🇳🇱 Netherlands: 1–3 business days
  • 🇪🇺 Europe: 2–7 business days
  • 🇬🇧 UK, Switzerland & Norway: 4–8 business days
  • 🌎 USA & Canada: 6–10 business days
  • 🌏 Australia, New Zealand & Asia: 7–15 business days

All orders are sent with track & trace. Delivery times are estimates and may be longer during busy periods, holidays or due to customs delays, and are outside of our control.

If your country isn't available at checkout, I currently don't ship there.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Customs, Duties & Import Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the customer.

Lost or Delayed Packages

After a package has been handed over to the shipping carrier, delivery times are outside of our control. If your package appears lost, please contact us at hey@burnt.pink and we'll do our best to help investigate.

Returns & Exchanges

Return Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • In original condition
  • Free of damage, stains, odors, or pet hair

Return Shipping Costs

Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Exchanges

If you need a different size, please contact us at hey@burnt.pink within 14 days of delivery. Customers are responsible for shipping costs associated with exchanges.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at hey@burnt.pink within 7 days of delivery with photos of the issue. We'll make it right at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Stickers
  • Sale items
  • Gift cards
  • Custom or personalized products

Refunds

Once your return is received and inspected, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.